Anticipate risks to protect your most precious asset: reputation.
We help anticipate, monitor and react to the risks and crises that might threaten the reputation and social license of your business operations. Any and all business activity is exposed to potential crises, the challenge is to control the process, and convey that the company knows how to address the problem. It's not easy, though. In a world where information flows at great speed and through a variety of channels; what is important is not only reality, but also the perception of that reality. This is why our mission is to identify latent and emerging risks, minimize the vulnerability of companies, monitor risks, and prepare to act in the event that any of them become a reality. Additionally, we generate effective, global, fast and innovative responses to contain crises.
Needs
- Management of corporate insolvencies
- Crisis management in social networks
- Product recall management
- Corporate crisis management
- Management of labor conflicts
- Training and coaching of spokespersons and managers
- Identification and monitoring of potential risks
- Development of crisis prevention protocols
Solutions
Risk Kit
Identification of potential and emerging business risks that may affect a company from a communication standpoint, as well as anticipated protocols for interventions and monitoring for every possible scenario. This includes preparing senior management teams in how to respond to a crisis.
Alert Kit
Anticipation of threats with a risk analysis on social networks, as well as the identification, evaluation and follow-up of detected threats.
Rescue Team
Crisis management with innovative tools and platforms and a multidisciplinary team with 24-hour multi-market coordination.
Services
- Risk auditing
- Risk Map
- Crisis Manuals
- Cybermanual
- Crisis management
- Training Spokespersons
- Crisis Drills
- Allied Management
- Ambassador - Employees
- Traditional Media Monitoring
- Online Crisis Monitoring
Tools
MRO
Personalized service that detects, assesses and monitors in real time the threats to reputation in the media and social networks, advising on the best way to deal with them.
MAPs
Storytelling monitoring and positioning analysis. A tool and method geared to the territories of conversation and mapping of communities of persons influential in the social media.
Dark Site
Landing page made up of a series of tools and previously prepared digital contents, which remain hidden. They allow the incident to be reported quickly.
Issue Blog
Online blog designed to manage an issue that affects a company.
SOS Works
A platform to facilitate communication between people (chat client) with numerous functionalities, SOS Works facilitates management via mobile, web and digital tablet, in addition to automating risk processes through chatbots Use of a chatbot minimizes risks inherent to the human factor, as someone could forget to execute relevant actions in the midst of a stressful crisis.
CIVES
Comprehensive programme for emergency management, citizen protection and relations with local communities. It is based on the need to renew the social license, improve the quality of information and go further in the application of regulations.
Cases
Latam Airlines and BHAirport
Confidential
Contact an LLYC expert.
6 Oct 2021
TAXATION AND REPUTATION: MULTINATIONALS IN THE SPOTLIGHT
The taxation of companies is a high impact reputational risk, particularly for multinationals, and it is foreseeable that the economic effects of the pandemic, the digital transformation, scrutiny by...
13 Jul 2021
How to reverse or mitigate reputation crises in digital c...
In the third and penultimate article of the “Resilience” series, we address the challenge of tackling reputation crises in a high pressure, high transparency, and visceral n environment. of...
30 Aug 2019
Challenges of HOT and COLD crises and how to address them
The circumstances around risk have changed. It is imperative that we understand the new corporate landscape and change our approach, moving away from traditional strategic and tactical crisis management...
25 Feb 2019
Challenges Series: Radical Transparency
Radical Transparency, developed by LLYC’s Thought Leadership Unit, covers and analyzes the importance of transparency in today’s era – where it is necessary to communicate with consistency, aut...