DIAL(H)OGAR PLATFORM FOR STAKEHOLDER DIALOGUE

  • Client
    IKEA
  • Sector
    Mass Consumption and Distribution
  • Client
    IKEA
  • Sector
    Mass Consumption and Distribution

Challenge.

IKEA needed to conduct a materiality analysis to serve as a basis for reporting on key environmental, social, ethical and corporate governance issues in its external reporting.

Impact.

The process has been a resounding success in terms of participation. The internal vision of the General Management and 85% of the executives of the most important business areas of the company were taken into account.

Also with that of public administrations, trade unions, consumer associations and other KOLs.

+10,000
customers have participated
+450
employees
50%
most relevant suppliers
85%
internal vision of the General Management

Solution.

LLYC has conducted an extensive review of internal and external documentation, and also a consultation process with key stakeholders through surveys, in-depth interviews and focus groups.

The analysis became a permanent platform for dialogue between the company and its most relevant stakeholders, a listening channel to understand the expectations and priorities of customers, employees, suppliers, social agents, etc.