IKEA

Dial(H)ogar platform for stakeholder dialogue.

Challenge

IKEA needed to conduct a materiality analysis to serve as a basis for reporting on key environmental, social, ethical and corporate governance issues in its external reporting.

Stakeholder listening with the Dial(H)ogar Platform.

LLYC has conducted an extensive review of internal and external documentation, and also a consultation process with key stakeholders through surveys, in-depth interviews and focus groups.

The analysis became a permanent platform for dialogue between the company and its most relevant stakeholders, a listening channel to understand the expectations and priorities of customers, employees, suppliers, social agents, etc.

Impact.

The process has been a resounding success in terms of participation.

IKEA Spain has listened to the opinions of more than 10,000 customers, more than 450 employees of the most representative centers in the country and almost 50% of its most relevant suppliers.

Likewise, the internal vision of the General Management and 85% of the executives of the most important business areas of the company were taken into account.

Also with that of public administrations, trade unions, consumer associations and other KOLs.

Related cases

Netex Learning
Barrick Pueblo Viejo
IDEAS
14 Mar 2023

In Search of Investor Interest: Keys for uncertain times

Listed companies in Iberia and Latin America assume that another year of uncertainty awaits them in 2023. First there was the pandemic. Now it is problems such as rising...
1 Mar 2023

NAMELESS WOMEN

Women’s presences in the media, from their images to their prominence in news stories, have long been the subject of research in universities and newsrooms. The consensus of many...
23 Feb 2023

NEW TIMES NEW RULES: TEN CHALLENGES IN UNCERTAIN TIMES

Our current global context is unpredictable. Companies are increasingly compelled to navigate uncharted waters. Between a somewhat inauspicious macroeconomic context and increasingly polarized, discriminating, an...
16 Feb 2023

Democracy or Populism? 2023 Trends in Public Affairs

Lobbying has always been used to drive and change a country’s public policy, with interest groups using it to influence public policies from outside the public sector. One of...

We want to collaborate with you

Do you have a challenge?

Would you like to join our team?

Do you want us to speak at your next event?