EY was the first Spanish firm to tell all its employees to telework as a result of the COVID-19 pandemic. Ten days before the state of emergency was declared in Spain, the 3,500 employees in the head office of EY Spain vacated the building completely when the first positive case of COVID-19 was confirmed.

In the face of this challenge, the chairman and Brand, Marketing and Communication management planned an internal communication strategy based on strong content generation focused on the concept of the EY Family. The aim was to provide continuous medical information, alleviate the feeling of isolation through entertainment and generate collective opportunities for maintaining the team spirit. At the same time, a decision was made to document the whole process lasting until the professionals returned to the office. A brand film was created that summed up the firm’s values, recognized its professionals and allowed them to share their purpose and values with the market; while also functioning as a tool that can be used at other times for recruitment and employer branding.

The Creative Studio was responsible for making the Family First brand film documentary and producing all the audiovisual content (over 80 video pieces in all) during lockdown.